You may cancel your order before it's packed, for any reason and you will not be charged. Please call our Customer Service Department at: 212-645-1234 to make sure that you order has not been packed yet. Customer Service is available from 10:00 am - 5:00 pm Eastern time Monday - Thursday. Friday 9:30 am - 5 pm

 

If the merchandise has already been shipped you'll have to pay all of the shipping and handling charges.

 

Specially ordered merchandise is non-cancelable.