EASY RETURNS
Shop with Peace-Of-Mind
At Scuba.com, we are proud to offer the most flexible return policy in the industry: a 30/90-day Satisfaction Guarantee on all of our merchandise.
You have 30 days to return the merchandise for full refund and another 60 days from your invoice date to exchange or return for store credit. All returns must meet our guidelines, please review our full Return Policy carefully.
Return Policy
Return & Exchanges: You have 30 days from the date of invoice to return merchandise for full refund, then another 60 days (90 days in total) to return for exchange or store credit as long as you haven’t used it. Original shipping charges are not refunded. See full Terms & Conditions.
Pressure-Free Fit Guarantee: Doesn’t fit? We’ll arrange return of your item and bring you another size - without additional shipping costs. Our Pressure Free Fit (PFF) Guarantee makes shopping for Suits, BCDs, Fins or any product with sizing simply easy. See PFF Terms & Conditions.
Return Item As Used: Did you already use the product but still want to return it? We allow many qualifying items to be returned even if used, up to 90 days of date of invoice for full credit. Refund is issued in form of store credit only. Items must be in as-new-condition and returned with all parts.
How to return an item as used?
- Start a regular return in your orders page.
- On eligible items select "Return as Used" from return options dropdown.
- Upload pictures of item (up to 3 images).
- Provide a detailed description of the condition of the product.
- Items must be in as-new-condition to qualify for return
Items that qualify for “Returned as Used”
- Buoyancy Compensators
- Regulators
- Octopuses
- Computers
- Gauges
- Masks
- Fins
- Snorkels
- Lights
- Knives
- Reels
TERMS & CONDITIONS
You’ll need the original manufacturers labeled packaging with all materials, manuals and blank warranty cards. Books, CD’s, and DVD’s cannot be opened (due to copyright laws). We will pay the replacement-shipping fee (only in the Contiguous 48 United States). No Restocking Fee will apply to any return, meeting the requirements. Our Return Policy is not applicable for commercial and bulk orders.
Refund Details
Scuba.com will refund your original purchase price, excluding shipping fees.
Free Items
If your original purchase included free items, you must return all associated items to receive a full refund. The retail value of any free items you keep, along with shipping charges, will be deducted from your refund.
Initiate Returns
You can start the return process online, via phone, in store, or through Live Chat.
Scuba.com will only accept returns that have the return shipping label we provided to you.
See below the "How To Return" section for more details.
Eligibility Conditions
Scuba.com reserves the right to refuse returns or charge a minimum 15% restocking fee if all conditions are not met.
All items must:
- Be in new condition.
- Be in their original unaltered box, including an intact UPC code.
- Include all Included parts, packing material, blank warranty cards, manuals, accessories, and free items (If there is anything missing, scuba.com will deem it as open/box used and refund accordingly).
- Scuba.com will refund the original purchase price after deducting the retail value of any free items you keep.
- Shipping and handling fees are nonrefundable.
- Non-Returnable Items
Special-order merchandise and gift cards.
Any item indicated on the website as nonreturnable.
Defective, Incorrect or Damaged Items:
You have 30 days from the date of invoice to return defective or damaged items.
Defective or damaged items may be repaired, exchanged, or refunded at Scuba.com's discretion.
For a full refund, you need to contact us within 5 business days of delivery.
After 5 business days of delivery, you’ll receive the same model or the manufacture's equivalent model instead of a refund.
For unverified defective or damaged items, Scuba.com reserves the right to refuse returns or charge a minimum 15% restocking fee.
How to Return
Registered Users:Simply go to your orders page and start a self-return process.
Non Registered Users:Create an account (use the same email associated with the order). Then simply go to your orders page and start a self-return process.
For a manual return, fill out our RM Form and enclose it with your package and return to:
Scuba TN Warehouse
4310 Distribution Dr,
Chattanooga, TN 37416