(Certified Scuba Instructor at Scuba.com)
You can find many of your answers regarding policies at scuba.com at: http://www.scuba.com/ads/shipping.asp#return
At Scuba.com, we are proud to offer the most flexible return policy in the industry: a 60/120-day Satisfaction Guarantee on all of our merchandise. If it is within 60 days and the items are in new condition with original packaging, there is a 100% credit or refund on any item. If it is within 60 days and the items are used or not returned with original packaging, it's not a problem, we will e-mail to you gift certificate for 75% that can be used to purchase any product we sell on the Scuba.com website. If it is between 60 - 120 days and the items are in new condition, we will e-mail to you gift certificate for 100% that can be used to purchase any product we sell on the Scuba.com website. You never need to contact us for a Return Merchandise Authorization (RMA) – simply include the RMA Form on the back of your receipt or you can download the form at RMA Form. To ensure that your return/exchange is handled in a speedy manner, always include a copy of your receipt. To return an item, just follow the simply directions below and we’ll take care of the rest! Pack the item(s) securely. All returned products should be in the condition they were received in, as well as in their original packaging. Please remember to include all warranty cards and manuals. Please include the RMA Form with a copy of your receipt. Send your package via UPS, FedEx or insured Parcel Post. (Please note that shipping charges cannot be refunded.) In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact our Customer Service Department within 60 days of receipt. We will make every effort to resolve the problem as quickly as possible. Customer Service can be reached at 1-800-347-2822 Monday through Friday 10 am - 4 pm Pacific Coast Time or by emailing us at firstname.lastname@example.org.