Warranty Policy

Warranties

New Products

All new products sold by Scuba.com are covered by the full manufacturer’s warranty. Warranty periods vary by product. Please reference product description pages for full details.


Used Products

Used products include a free 1-Year Scuba.com warranty that covers defects in manufacturing only. This warranty excludes damage from wear and tear, misuse, accidents, loss, or theft.

Open Box items are covered by Scuba.com’s warranty and serviced by the manufacturer or authorized repair center if the original warranty is no longer active.


Warranty Repair Form:

For NEW warranties, please contact the manufacturer for next steps. If directed to send your defective item to Scuba.com for repair or replacement, please note the following:

All warranties sent in by mail or dropped off at our NYC store need to be accompanied by our warranty repair form. Download the form here.

Claims submitted without documentation may be delayed or denied.


Warranty Claim Process & Timeline:

Please ship your defective item & repair form to us at:

Scuba.com
ATTN: Warranty Claims
42 W 18th Street
3rd Floor
New York, NY 10011

Most products that qualify for repair must be shipped back to the manufacturer for inspection and replacement/repair. This can take up to 6-8 weeks, depending on shipping times to and from our shop and the manufacturer. Each warranty claim is unique, and we will contact you with updates as we process your request.

Please email us at custserv@scuba.com or give us a call at 800.347.2822 with any questions.




Terms & Conditions:

  1. All warranty claims are subject to inspection and verification by our technicians. Submission of a claim does not guarantee approval.
  2. Our liability is limited to repair or replacement of the product at our discretion. We are not responsible for incidental or consequential damages, including but not limited to loss of use, travel expenses, rental fees, or other costs.
  3. You are responsible for shipping the product to our facility unless otherwise stated. We are not liable for items lost or damaged during transit.
  4. The warranty may be void if the product is found to be altered, tampered with, improperly serviced, or used for non-intended purposes. All warranty decisions are made in accordance with the manufacturer’s policies and final determinations are at their discretion.
  5. Please remove all personal items before sending in your product. We are not responsible for loss or damage to personal property included with the product.