Scuba.com
RMA Form
At Scuba.com, we offer a 60/120-day Satisfaction Guarantee
on all of our merchandise.
To return an item, just follow the directions below and we'll do
the rest!
A Return Merchandise Authorization number is not required.
- If it is within 60 days and the items are in new condition with original packaging, there is a 100% credit or refund on any item.
- If it is within 60 days and the items are used or not returned with original packaging, it's not a problem, we will e-mail to you gift certificate for 75% that can be used to purchase any product we sell on the Scuba.com website.
- If it is between 60 - 120 days and the items are in new condition, we will e-mail to you gift certificate for 100% that can be used to purchase any product we sell on the Scuba.com website.
- A Return Merchandise Authorization (RMA) is never required.
To return an item, just follow the simply directions below and we’ll take care of the rest!
- Pack the item(s) securely. All returned products should be in the
condition they were received in, as well as in their
original manufacturer's
packaging.
- Please include the return form below with a copy of your receipt.
- Send your package via UPS or insured Parcel Post. (Please note that
shipping charges cannot be refunded)
In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact
our Customer Service Department within 60 days of receipt. We will make every effort to resolve the problem as quickly as possible.
Customer Service can be reached at 1-800-347-2822 Monday through Friday 10 am - 4 pm
Pacific Coast Time or by emailing us at info@scuba.com.
To help us process your returns quickly, please fill out
this form and include it in the box with your return.
| First Name: _______________________________________ |
Last Name: ________________________________________ |
| Address: ____________________________________________________________________________ |
| City: ________________________________________________ |
State: __________________ |
Zip: _________________ |
| Phone: ______________________________________________ |
Order #: ____________________________________ |
| Reason for Return: |
| |
__ Damaged
__ Defective |
__ Dissatisfied
__ Incorrect Item(s) Shipped
__ Wrong Size |
__ Other (please explain below)
Used: Yes __ No __ |
| Would you like to: (Please select one) |
| |
__ Exchange |
__ Return (please select one):
__ Electronic Gift Certificate
__ Refund |
__ Repair (please explain below) |
| Explanation: (required for exchange
or repair) |
| _____________________________________________________________________________________________________ |
| _____________________________________________________________________________________________________ |
| _____________________________________________________________________________________________________ |
| OFFICE USE ONLY |
| Postmark Date: ____________ |
Box Opened by: __________ |
Analysis Date: __________ |
Resolution Date: __________ |
| Qty |
SKU |
Description |
Repair |
Exchange
for SKU |
Used
Refund |
New
Refund |
Return |
Old
Refund |
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Questions?
Phone: 800-34-SCUBA
Email: info@scuba.com
|
Return your package to:
Scuba.com Returns Department
1752 Langley Avenue
Irvine, CA 92614 |
|