Thank you for shopping
at Scuba.com. We've done our best to ensure the privacy and security of your
transactions with us. Your credit card number and other personal data will be
treated with the highest standards of safety, security features, and confidentiality.
Secure
Shopping
Orders placed on our site
are encrypted using SSL technology, so rest assured that your transactions are
protected. With SSL implemented on both the client and server, information sent
via the Internet can be trusted to arrive privately and unaltered to our server
only. In order for SSL security to work, you must use an SSL-enabled browser,
such as version 3 or later of Microsoft Internet Explorer or Netscape Navigator.
Security
and Privacy FAQ's
Q: What personally identifiable
information is collected and how is it used?
A: We capture only the infomation necessary to complete your order, such
as Billing Address and Shipping Address.
Q: What are cookies
and how are they used?
A: Cookies are files that are stored on your local computer usually used
to enhance your web experience. There are two types of information stored in
your cookies:
- Your order number(s).
- Your customer number(s),
which is encrypted.
No credit card information or personal information is stored in cookies.
Q: What navigational
information is collected and how is it used?
A: We capture only the URL which referred you to our site, such as
Yahoo!.
Q: Can customers modify
their personal information given?
A: Our customers can make changes to their personal information given
on each order.
Q: How will my email be used?
A: Customers subscribing to our free newsletter will receive product specials only available to our email subscribers. They will also receive emails to write reviews for the products they have purchased and win prizes.
Q: How do users opt out of receiving any marketing material?
A: Customers who wish not to recieve any marketing materials need can change their preference by logging into My Account at any time or to going to our Email List Removal Page. Customers can also remove themselves in a single click by clicking on the unsubscribe link on the newsletter sent by us. Customers can also remove themselves by sending a mail with their email address and stating they would like be removed from our mailing list to Scuba.com, 1752 Langley Ave, Irvine 92614.
Q: Is personal information shared with third parties?
A: Information is never shared or sold to any other party.
Q: Can customers modify their personal information given?
A: Our customers can make changes to their personal information given on each order by logging in to their account.
Q: What is your policy
regarding credit card fraud (Safe Shopping Guarantee)?
A: Scuba.com asks for information only the card holder should know,
at the time of purchase. Scuba.com then checks certain parts of this information
to verify information is correct.
Q: What methods of
payment are accepted?
A: Cash (in our retail locations only), Check, Visa/MasterCard, American
Express, Discover and Scuba.com gift certificates
Q: If an item is on
backorder or out of stock, how are customers notified?
A: One of our certified instructors will call and/or email our customers
to advise you an item is on backorder or is out of stock. Our instructors
will also suggest a similar item in lieu of the item on backorder or out of
stock. Please note, email is
not encrypted and is not considered a secure means of transmitting credit
card numbers. If you still have any
concerns about ordering electronically, please call 1-800-34SCUBA to simply
place your order over the phone. Have the item number, size and color ready
for each item you wish to order.
Q: Why can't I add any item or more than one item to my cart?
A: Your browser must have cookies enabled to add items to your shopping cart.
If your cookies are enabled and you still cannot add items to your cart then your shopping cart cookie has become corrupted and must be deleted.
If you are unable to add more than one item to your shopping cart, then your shopping cart cookie has become corrupted and must be deleted. To delete the cookie, follow these steps:
- Internet Explorer 7.0:
- Go to: Tools > Internet Options > General Tab
- Click the Delete button under Browsing History
- Click the Delete cookies button in the pop up window and click yes on the prompt "Are you are sure"
- Click the Delete files button in the pop up window and click yes on the prompt "Are you are sure"
- Click the close button, then the OK button.
- Restart Internet Explorer and add an item.
- Internet Explorer 6.0:
- Go to: Tools > Internet Options > General Tab
- Click the Delete Cookies button. Click yes on the prompt "Delete all cookies"
- Click the close button, then the OK button.
- Restart Internet Explorer and add an item.
- Firefox:
- Go to: Tools > Clear Private Data
- Uncheck Everything but Cookies.
- Click the Clear Private Data Now button
- Restart Firefox and add an item.
|
