Why Scuba.com is your choice
| What is all this commotion about 150% Ultimate Price Protection? |
Scuba.com
knows that our customers value many things, including friendly,
professionally trained staff, terrific service and big savings
on scuba equipment. But we don't stop there. If, within 30 days
of your purchase from Scuba.com, you find the same item advertised
by an authorized SCUBA dealer for less, show us the ad and we'll
give you 150% of the difference as a credit towards your next
purchase of scuba diving equipment. 150%
Price Protection does not apply to special order products (ie:
Products that do not appear on our website)
|
| Will Scuba.com match or beat any unauthorized dealer's price? |
Not only
will Scuba.com match AND beat any authorized dealer's price, but we
also offer price protection against all unauthorized, gray-market
dealers as well. Because these dealers do not provide a full manufacturers
warranty with their products, we will match the price. Please allow
us 2-3 business days to confirm that the retailer has the item in
stock at the price you have indicated. If the unauthorized dealer
has the product in stock, we will provide the full manufacturers warranty.
Scuba.com is an authorized dealer for all the dive gear we sell.
|
| Will my brand new dive gear come with a full manufacturers warranty? |
Because
Scuba.com is an authorized dealer for all the products we sell,
ALL products ordered come with a full manufacturer's warranty.
For more information on warranties, check out http://www.scuba.com/resources/warranty_info.asp.
|
| Just
how big is Scuba.com's gear selection? |
Scuba.com
has one of the world's largest sites for scuba gear and equipment,
as well as providing resources for dive travel, equipment repair and
maintenance, where to find replacement C-cards and much more. The
gear selection at Scuba.com comprises over 500 online pages, and we
are constantly adding new products every day. If, by the slim chance
you don't see what you are looking for, feel free to call us at 800-34-SCUBA.
|
| If my order isn't what I expected, will there be any difficulty in making a return or exchange? |
This
is not a problem at all... All unused items may be returned
or exchanged within 60 days of purchase. Additional shipping
charges will be assessed on all exchange transactions. Any item
that has been placed in water or shows wear will be considered
used. Please fill out the RMA form that you find enclosed with
your order, or you can find it at http://www.scuba.com/rma.asp,
and return it with your product so that we may know what you
want us to do.
|
| I'm leaving for a trip next week. Will I have to put my gear together myself? |
Scuba.com
provides the convenience of shipping all orders completely assembled
and ready to go. Assembling is performed by instructors, so when an
order arrives at your door step, all one needs to do is to provide
the water and the time for hours of fun.
|
| How can I believe that all the good things that I've heard about Scuba.com is true? |
Don't take our
word for it, check this out...
|
What makes our customers so happy?
"I'm almost speechless (and my friends will tell you that me being speechless
is a very unusual thing!!!)
I ordered a farmer john on Monday afternoon and I'm going to wear it in Lake
Michigan tomorrow... Thursday!!!
I'm blown away!!! From California and in to Lake Michigan in two days.
Holy smoke!!!
Thank you.....................you've got an on-going friend out here... and
my friends are going to hear about it too!!!!!!!!!!!!!!!!!!!!
"
-Sam F. (via email)
"Just wanted to drop a line and say thanks. I just ordered my Divemaster Crew Pack and am doing my certification this summer. What got me to finally do it was the sound advice and recommendations I received via your chat service.
You can count on my business for all my future scuba related needs. I can honestly say I don't feel the need to look any further than scuba.com"
-Kevin P. (via email)
"I was really surprised to receive my order Thursday morning after only having placed the order Wednesday. I'll have to remember to never use express delivery with SCUBA.com. I will probably receive the delivery before I can log off your web site next time. Thank you.
"
-Jean V. (via email)
"I absolutely love scuba.com! I recently purchased the Bonica Snapper HDDV underwater video camera with wide angle lens & filter. I can't wait to use it on my dives this summer. I have to echo the same sentiment: 'EVERYTHING Scuba' that me and my husband own came from you guys.
Excellent products, efficient customer service and fast delivery! A one stop shop for ALL your scuba diving needs! :D
"
-Shelly T. (via email)
"Thank you for my order. Everything fit great and was in excellent condition for Closeout/Demo items. I've already told my friend about your site and she ordered a Henderson wetsuit. You'll be hearing from me again.
"
-Debbie L. (via email)
"I ordered up a couple of products from your website and I was very impressed by the professionalism and friendliness of your operation. A few days later, the shipment arrived and I’m very pleased with the contents. Finally, your return policy is most generous and flexible. In the future, I will continue to shop on scuba.com and I’m going to refer all my diver friends to your site. Thank you."
-Greg K. (via email)
"I wanted to take a moment to say a HUGE thank you! As it is so difficult to predict what manufacturers have in stock, I have always BEGGED your company for this type of notice: What is missing, Estimated stock date, Splitting my order - to ship the balance later, rather than holding entire order. So many thanks for this updated format for items out of stock on an order. This is new, and it's perfect!"
-Julia C. (via email)
"You were more than prompt in shipping the replacement item. Great service as usual. Thanks"
-David R. (via email)
"You guys are the BEST! It's not your fault I'm a FAT diver. Thank God somebody actually makes a suit big enough! You know what Shelly Winters said in Titanic. We're all thin under water."
-Elaine H. (via email)
"The dive skins, et al, arrived last night. Both skins fit perfectly. We were so relieved to receive the order b4 we leave for Hawaii! When my husband got home from work last night, he was greeted by the sight of his 90-y.o. mother and me in our dive skins! She said she expected him to whistle!!!!
Thanks for your prompt shipping and for carrying a wide array of items. We were relieved to find just what we need at a price we can afford!
I've already referred 1 prospective customer to you."
-Nancy (via email)
"I am in charge of buying and maintaining equipment for my office. We tend to be really hard on gear so I'm constantly ordering dive gear for the entire office. Recently I ordered a pair of gloves for one of my co-workers from another website (I couldn't find the exact gloves he wanted on your site) and needed to exchange them for a smaller size. It took nearly three weeks and two emails (the one rather pointed) to get a return authorization number so I could send in the gloves for an exchange. Not only was their customer service representatives indifferent to the time it took to get the RAN to me, they also didn't seem to care when I informed them they'd lost my company's business...forever.
I have bought quite a few things from scuba.com and even when I've needed to make an exchange (or sometimes several exchanges to get the right fit), your staff has always been prompt in replying to my questions. It's also such a relief to not have to worry about return authorization numbers, you make exchanges and returns so easy! I always end up with high quality gear and great customer service every time I order from you guys. Thanks so much for making my job easier. In the future I'll buy any and all gear I can from you guys, even if it's not exactly what the person "had before".
You never appreciate how good scuba.com is, or how friendly and helpful your staff is, until you experience 'customer service' from another site. Keep up the good work and you can look forward to years of continuing business from my company."
-Jenni S. (via email)
"This is to the two great guys that have always been so kind & helpful to me. You’ll know who you are: The first helped me get my Apollo bio split fins ~ after a gazillion questions ( and for the first pair, I picked YUM YUM YELLOW, can you say knucklehead????).He also advised me to get a Full, Yellow dive suit to go with my fins ………ha ha ha…..JUST KIDDING>So now I just had to order another pair ~ but this time in ‘basic black’ because it goes with everything (ha ha ha) – no, it’s because I was sick of being shark bait! Besides, the yellow snappers thought I was their Grand Poobah and they were constantly swarming me. Yuck. Thanks for all the help with the yellow dude. Were you watching the experiments on Discovery or what????? I still almost love you though ;+)
The second person helped me get my Sea Gold defogger in record time ~ so thanks. By the way, everyone else had just bought the highly inferior Psi500 defogger and they all ended up using my Sea Gold exclusively. 6 people voted that for Caribbean waters, Sea Gold is truly THE BEST.I just sent in my review for the split fins so check it out, although now that I think of it, it might show up as an e-mail response from Marty Daetwyler (my husband) so can you type in my name, it should say Martha Dee. OK, here’s the good stuff, this is why I wrote to you. REMEMBER: I truly am 'Chix of the Sea.'Saw a gazillion nurse sharks, 1 baby hammerhead (3’), had 2 reef sharks swim right between Marty and me ~ he “went wide” and I backed towards the shore but here's the best part: 5 minutes into the snorkel, at a VERY remote reef, had to moor the boat, got into the reef and in less than 5 minutes, I looked up from the staghorn coral and here comes a 10' to 11’ Tiger shark. Even though I was wearing my Chicken of the Sea t-shirt, I actually stayed cool. I touched my husband’s arm, and cool as a cucumber, said “shark”. He was looking around at the bo ttom and so again, I said "shark" then he looked up and I pointed slowly straight ahead. He had thought I was talking about a nurse shark. I learned that sharks can hear your heart beat from watching Discovery’s Shark Week so I really worked on keeping my composure. I still can’t believe I was that cool, he could have had us in a nano-second. The shark came up to about 15’ away (which felt like 2’ away) then turned to give us a (beautiful) full side profile, stopped, looked at us and then moved on. Ended that reef tour for the day. The bigger sharks are supposed to cruise on the OUTSIDE of the reef, not IN IT ~ and not a 2pm and certainly not a Tiger, and not that big in the reef. Yikes. Glad I had my lickety split fins (pun intended) to get back to the boat!!!!!
Thanks for being so great, you’re the best.
PS: check out my review of the Apollo Bio Split Fins, I hope it helps you sell a lot of them
-Martha D. (via email)
"I just wanted to drop a note saying how pleased and thankful I am with my recent order. I ordered Sea Life wide-angle lens, lens dock and a diffuser for my DC 600 Sea life camera. Your sales associate was a great help and made sure my items meet the deadline to have my order shipped that same day. I look forward doing business with you in the future.
"
-Hugo A. (via email)
"In my 22 years of running my business, I have learned that such dedicated and customer-service oriented professionals [like George] are few and far between. You have an amazing pro on your staff!
Thanks for hiring George, and because of him I will be singing the praises of scuba.com to lots and lots of other divers!!
"
- Douglas P. (via fax)
"From online order to my house: 24 hours!
Congratulations on a really speedy delivery, and at no charge."
- Susanne, San Diego, CA (via e-mail)
"Clarke, I want to take this opportunity to say thanks for the time you spend with me on my 1st but not last (already made) order from Scuba.com. You made the whole experience exceptionally satisfying. You took the time required to lead me through the order process to ensure that I purchased the proper equipment for my wife and I. Being a new diver and never owning any diving equipment before, I was placing my 1st ever on-line order for scuba equipment from comments I read from other divers on their likes/dislikes of equipment that I read on the Scuba.com web-site. I'm not saying this was not helpful, but having a certified Instructor assisting me gave me the comfort and assurance I was looking for. Thanks again for the wonderful experience and I can assure you I'll refer more of my friends and family to Scuba.com for their orders."
- Jimmy (via e-mail)
"I just wanted to Thank You for all
your help. We love our new dive gear and have directed everyone we know to your web site.
Have a GREAT HOLIDAY SEASON!!!!!!!!!!!"
- Lisa M. (via e-mail)
"I recently
ordered your Luna dive package. I believe I talked with Brian on the phone
to order everything. I am a newly certified diver and this was to be my first
open water dive in the ocean. I was apprehensive about the dive and my equipment.
Scuba.com promises that all their gear is assembled by instructors and that
it is ready to go "out of the box". Well let me tell you that everything worked
just like you said it would! My husband and I logged 6 dives over three days
and I NEVER had ANY problem with anything from Scuba.com. I had the best vacation
and not having to fix any of my scuba equipment sure made it better. I will
whole heartedly recommend your site to my friends who are looking for any
scuba equipment. Your prices on equipment can't be beat and your shipping
is the lowest around. Thanks so much for your outstanding service!"
- Tracy C. (via e-mail)
"Thanks
for all you help. Hope I enjoy my trip as much as I have enjoyed doing business
with your store."
- Robert
H. (via e-mail)
"The best prices, the most professional staff-this is a no brainer-I love a good deal,
and at Scuba.com I not only got a great deal, but I got great service as well.
They answered all my questions & really made the whole experience a fun
one."
- Diana R. (via newsgroup)
"It has been a pleasure doing business with you. Your sales staff has been exceptionally
knowledgeable, helpful and friendly during all of my transactions."
- Mark M. (via mail)
"Thanks for your help. Enjoyed talking about dolphins with you. It's great to deal
with nice sales reps who love our hobby too! Honduras should be great - we
appreciate you getting the BC to us so fast."
- Lynn S. (via e-mail)
"I just
wanted to drop a note saying how pleased I was with my recent order. I ordered
a Genesis Resource complete console and a module, both nitrox on a Thursday
and received them by the following Tuesday. I saved a bunch of money from
what my usual dive shop wanted for the identical items. I look forward doing
business with you in the future and expect business from my friends who dive."
- Jodie P. (via e-mail)
"I recently came
across your web site while searching for a place to order scuba supplies for
my daughter. Being a non-diver myself, I had no clue what to order. I wanted
to say thank-you for the help I received when I called and the prompt arrival
of my order. I've had a few bad experiences ordering from the internet - from
companies on the opposite side of US - that I didn't know anything about.
But your company was top notch! If I need more diving supplies, you will be
the first one I call."
- Sherri P. (via e-mail)
"Thank you very very much. I appreciate your effort. Tell your boss I'm really pleased
with the quality service I have received since my first order, a few weeks
ago. The customer service quality is excellent."
- Eduardo O. (via e-mail)
"I would
just like to thank all the instructors who have been so pleasant to deal with
while I awaited my underwater walkman! I am so excited that it is finally
coming - but again every one was so great to talk to! Thanks so much for your
professionalism and good humor."
- Lisa S. (via e-mail)
"Thanks for handling
my order like a pro. As long [as] diversdiscount has representatives like you
I will continue to be a customer."
- Ken A. (via e-mail)
"They
went beyond the call of duty to get me going and make sure I had the proper hoses for my new rig. And they assembled it, which was an unexpected
surprise!."
- Michael G. (via e-mail)
"I spoke with you recently having no luck getting help on mask selection
from local dive shops. You asked me about my body proportions and what types
of problems I've had with other masks. You recommended several options. I
decided to go with the same mask (Platina) that the instructor I spoke with
uses as he indicated his face was fairly narrow as is mine. While using it
for the first time in Key Largo, very little water found its way into the
mask. The little that did was easily expelled through the purge valve. Great
Product. Thanks Eric for the first rate advice"
- Glenn R. (via e-mail)
"you guys
are da bomb diggity doggy!" (we think this is a good thing)
- Stacey T. (via phone)
"You folks run a GREAT Operation. We have been very impressed with our orders to date
along with your well done web site and wonderful customer service."
- Jack and Jackie G. (via e-mail)
