"Thanks for all your help with my orders Bob. Then mobile site works great and runs real easy on my iPhone and my wife's iPad, thus the increase in the order. You site is now my main goto site for all my diving needs. Thanks again
"Thanks for the outstanding customer service -- it was great to speak with one of your instructors before placing my order. The regulator set is perfect. I will definitely recommend that anyone shopping online for dive equipment shop at scuba.com.
"Thanks for all your help with my orders Bob. Then mobile site works great and runs real easy on my iPhone and my wife's iPad, thus the increase in the order. You site is now my main goto site for all my diving needs. Thanks again
"The package that I sent to you arrived sooner than I expected, what with the Christmas volume of mail and all.
As I said in a previous message, errors do happen, even with the best of intentions. It is how a company fixes an error that separates the wheat from the chaff. So far you folks have been great. I appreciate, especially, the way you have kept me informed every step of the way. I look forward to receiving my replacement console at your earliest convenience.
"I cannot tell you how pleased I am with the quick response with my Sea Doo Scooter exchange. Your immediate attention to this matter shows what customer servcice is all about.
I will be a life long customer because of my experience.
Again, thank you so much and look for your Sea Doo on an upcoming CNN feature on the woman who will swim nonstop from Cuba to Key West later this month.
Kudos to you and your company!
-Ric B. (CNN Sr. Photojournalist)
" I just wanted to drop you an email to thank you for the great service and for helping me pick out my gear. The stuff is fantastic! I just got back from the bahamas and everything I ordered from scuba.com was exactly the right thing for me.
" I received the wetsuit in excellent condition yesterday. With an order confirmed that late in the day, I was amazed it arrived early in the day yesterday. I appreciate the great service and thank you handling this so quickly and efficiently.
" I would like to thank each of you [Clarke, Bob, Bill and Darrick] for all of the help, guidance and advice you have given me over the past month concerning your equipment and recommendations. I have spoken to each of you on numerous occasions concerning what would be the best options and fit for dive equipment for me and my wife. It has been so long since I did any diving, and the technology and choices of equipment have changed so much, I felt clueless on the myriad of available options. I know that I asked a lot of questions, and took up a lot of your time. All of you have helped me narrow down my choices to what I think will be a good fit for us. I was particularly impressed by your knowledge of the products, but more importantly your lack of pressure to put us into equipment that was perhaps more expensive and unnecessary for our diving goals. Too often sales representatives try to push clients into something that is not really suited to their needs, and that is generally not good for the client or the company in the long run. You guys are doing exactly what I would want you to do if I was the CEO of Scuba.com: You help and take care of the customer. You guys and Scuba.com will always get a great recommendation from me with anyone I talk to about internet purchases of scuba equipment.
" Quick early delivery. Solid product
" As a matter of fact the item was here in a day. I never thought I would get it in time for my scuba certification. Thank you so much, you have a customer for life "
"The order arrived faster than expected. I love the boots. Exactly what I was looking for. They fit like a glove and are very comfortable. "
"The item ordered was perfect and the service was great."
"Product arrived in perfect condition, and promptly.
"You provided outstanding customer service which is greatly appreciated! Thank you sir!
"Thank you for shipping this out on short notice – I have had two orders from you in the past two weeks – BOTH were SUPERIOR Service!!!!! I will shop with Scuba.com again!!!!!
"I cannot thank you enough for all Darrick did to order my goods and Bill has been exceptional in finishing everything up and getting everything to me, both of you have been awesome, thanks"
"Earlier this year you assisted me in replacing a defective Oceanic Voyager
Duffel Bag. Oceanic replaced it with the Cargo Ultra Wheeled Bag. It is a
great bag. held everything I needed, gear and clothes for my last trip.
Sturdy, light weight, just great. Could not ask for better. Scuba.com and
Oceanic are two great companies. You both are there for their customers."
"I have completely enjoyed shopping at Scuba.com and I will continue to buy my gear through them. The pricing is excellent and the speedy shipping keeps them predictable. I am purchasing all my dive gear from them."
"I have made 4 or 5 purchases thru scuba.com. Only once was there an issue & it was a manufacturer problem, not scuba.com's fault. They contacted me immediately when they became aware of it & shipped it as sonn as possible. Great service & quality products. "
"Bill did a great job of assisting me with specials, the computer access at the store. I've purchased my wetsuit, mask,regulator bag and mask bag. All excellent and very "value Priced". I try and stop in when I am in town and the service and courtesy has always been excellent"
"Positive. I found that Scuba.com was extremely efficient in processing my order and shipping my product quickly. The website provided a great deal of product detail and a wide range of products to choose from. I am very happy with the price of the products I purchased. I did need to return a mesh dive bag because I naively thought the bag was opaque because the picture was misleading. I had no difficulty returning the bag and ordered another that met my needs. Thank you."
"My shopping experience with you was one of the best that I have ever experienced. My order was processed, shipped and delivered in a timely manner and not leaving wondering where is my order. Thank you so much. My father was an advid diver, he was a certified diver and he taught me to dive, I wanted to get the shirt and beach towel in his memory. Again, thanks so much for being the best company that I have ever dealt with and I will spread the word."
"I would recommend Scuba.com with the highest respect. I have made several orders from them in the past. I recently ordered a new diving system for my wife. I highly recommend this site. They offer lifetime parts replacement (FREE!) on their Oceanic regs, etc."
"I was happy with your website and the information you provided. It helped me quickly make a decision about what to order. I am headed on vacation in a few days and can't wait to try my new mask and snorkel. Your checkout process was seamless. I especially appreciated that I was told when the latest date my purchase would be here. It actually arrived a full week before the promised date. Thank you"
"Huge inventory and selections. Fast service! Great prices and products. I am a repeat customer so I know. A++++"
"Products always arrive on time or ahead of time and have always met the description of the article in the catalog. Used many times now and will continue to use as my primary online dive product source
"Very friendly staff to talk with when I called I had a few questions on both computer units I bought! and he answered them quickly and with hesisatation, which made me believe he believed in the product in which he was selling and sold me on the product I was unfamilar with Thank you soo much everyone, I got my computers in time for the weekend and was able to use them on sunday for our dives! "
"I've shopped a number of times at Scuba.com, and the site brings me back for many reasons.
Firstly, scuba.com has a wide variety of sizes for those of us that don't fit into the stereotypical categories. The easy reference to size charts is particularly handy for the same reason.
Secondly, it's easy to read reviews in popular magazines of products on the cutting edge, then do a quick search here and find the product or similar one.
Thirdly, the staff are friendly and informed, and have been nothing but extremely helpful when I've dealt with them via phone. It's rare I've had a question or concern, but when they have arisen, I've been very pleased with the responsiveness.
Finally, I feel like scuba.com offers some of the best prices on the online market, and it's very easy to compare them to others and see they shine above the rest. I hope to continue shopping with them for a long time to come
"SCUBA.com has always been the best on price. I have purchased over $4000 worth of new gear in the past year and 95% of it has been at scuba.com. The staff are super knowledgeable and freindly. I purchase all of my equipment at thier actual store where i can try on and demo all gear. They also have awesome return policies and warranties. When my brand new dive ligt flooded after the third dive they replaced it free of charge. Excellent source for gear!
"The diversity of products keeps me coming back. Being a diver and surfer makes it easy to find items relative to each sport. Service has been great. Living away from the coast, there are hardly any retailers with the products I'm looking for. Scuba.com makes shopping for me easier, and isn't that the whole point"
"I really loved this web site. I looked at a number of web sites, and found most of them to have very poor descriptions of their products. The search features on this site were excellent, and made it very easy to find exactly what I was looking for. I even found a snorkel that "went with" my wet suit! Silly, but I was pleased."
"SCUBA.com has the best website of all the dive equipment sites availible. I am looking for a surface float and O2 aanalyser, that I wish they carried. There prices are far better than the competion. SCUBA.com is my first choice when buying scuba equipment. Scott Higgins Dive Master Instructor candidate"
"Very professional and knowledgeable staff. Easy web site, excellent prices, prompt shipping. I use Scuba.com whenever I can.
"Searching their website is always easy, ordering is a breeze, shipping is prompt, and the products I've orderd have always been as-advertised and the prices and sales are good. The time or two I've needed customer service it's been easy to contact them and resolve whatever issues. And any returns are painless too. I love this website store.
"It was an actual live person who answered my phone call, PLUS he had a sense of humor and was knowledgable about the product. I had a great experience at scuba.com and will recommend it to friends when the opportunity arises.
"Excellent experience, received a phone call from Scuba.com shorty after placing the order and was informed that the product that I had ordered was not in stock. The associate that call me gave me another suggestion and I'm very pleased with the results."
"Superior to other comparable sites. I especially appreciate the helpful, detailed information (including sizing charts). Customer reviews also are very helpful. Good selection.
"I've ordered several times now from this merchant. They're authorized dealers for the merchandise I've purchased from them. From my experiences, they carry the latest goods, not old stock. Their prices were a bit cheaper than I could find elsewhere. One item was a new product from the manufacturer with scuba.com the only place I could find it and at a very good price. Though it was a back ordered item, it was shipped within an acceptable time frame, before anyone else carried it. Very rapid email response from them. I'll continue to purchase merchandise from this retailer.
"Mine was a positive experience. I purchased a Zeagle Razor regulator with a 13 cu ft pony bottle and a pressure gauge. The order was filled and shipped in a reasonable amount of time. The order was well packed and arrived undamaged. When I received the order they had set the bottle up with the regulator and gauge...so all I have to do is fill the bottle! I thought that was nice. For future purchases, I will definitely bring Scuba.com into the rotation for on-line shopping.
"Quick responses to my emails help me sort out a problem with a backordered item. First, unlike some places, they actually informed me that the item was backordered and gave me options of ordering alternate products.
They gave me an estimated ship date for the backordered product, and actually delivered the item well before that date.
I was impressed by their willingness to help, as well as fast order processing and quick replies to emails.
" These guys were great. It was a pleasure to talk to a real instructor who had actually been in the water lately. I will use these guys again and again.
"I bought a wet suit from scuba.com and I got it on time and they had excellent instructors who helped me in getting the right suit and size.
4 (via shopping.com)
"I'm almost speechless (and my friends will tell you that me being speechless
is a very unusual thing!!!)
I ordered a farmer john on Monday afternoon and I'm going to wear it in Lake
Michigan tomorrow... Thursday!!!
I'm blown away!!! From California and in to Lake Michigan in two days.
Thank you.....................you've got an on-going friend out here... and
my friends are going to hear about it too!!!!!!!!!!!!!!!!!!!!
-Sam F. (via email)
"Just wanted to drop a line and say thanks. I just ordered my Divemaster Crew Pack and am doing my certification this summer. What got me to finally do it was the sound advice and recommendations I received via your chat service.
You can count on my business for all my future scuba related needs. I can honestly say I don't feel the need to look any further than scuba.com"
-Kevin P. (via email)
"I was really surprised to receive my order Thursday morning after only having placed the order Wednesday. I'll have to remember to never use express delivery with SCUBA.com. I will probably receive the delivery before I can log off your web site next time. Thank you.
-Jean V. (via email)
"I absolutely love scuba.com! I recently purchased the Bonica Snapper HDDV underwater video camera with wide angle lens & filter. I can't wait to use it on my dives this summer. I have to echo the same sentiment: 'EVERYTHING Scuba' that me and my husband own came from you guys.
Excellent products, efficient customer service and fast delivery! A one stop shop for ALL your scuba diving needs! :D
-Shelly T. (via email)
"Thank you for my order. Everything fit great and was in excellent condition for Closeout/Demo items. I've already told my friend about your site and she ordered a Henderson wetsuit. You'll be hearing from me again.
-Debbie L. (via email)
"I ordered up a couple of products from your website and I was very impressed by the professionalism and friendliness of your operation. A few days later, the shipment arrived and I’m very pleased with the contents. Finally, your return policy is most generous and flexible. In the future, I will continue to shop on scuba.com and I’m going to refer all my diver friends to your site. Thank you."
-Greg K. (via email)
"I wanted to take a moment to say a HUGE thank you! As it is so difficult to predict what manufacturers have in stock, I have always BEGGED your company for this type of notice: What is missing, Estimated stock date, Splitting my order - to ship the balance later, rather than holding entire order. So many thanks for this updated format for items out of stock on an order. This is new, and it's perfect!"
-Julia C. (via email)
"You were more than prompt in shipping the replacement item. Great service as usual. Thanks"
-David R. (via email)
"You guys are the BEST! It's not your fault I'm a FAT diver. Thank God somebody actually makes a suit big enough! You know what Shelly Winters said in Titanic. We're all thin under water."
-Elaine H. (via email)
"The dive skins, et al, arrived last night. Both skins fit perfectly. We were so relieved to receive the order b4 we leave for Hawaii! When my husband got home from work last night, he was greeted by the sight of his 90-y.o. mother and me in our dive skins! She said she expected him to whistle!!!!
Thanks for your prompt shipping and for carrying a wide array of items. We were relieved to find just what we need at a price we can afford!
I've already referred 1 prospective customer to you."
-Nancy (via email)
"I am in charge of buying and maintaining equipment for my office. We tend to be really hard on gear so I'm constantly ordering dive gear for the entire office. Recently I ordered a pair of gloves for one of my co-workers from another website (I couldn't find the exact gloves he wanted on your site) and needed to exchange them for a smaller size. It took nearly three weeks and two emails (the one rather pointed) to get a return authorization number so I could send in the gloves for an exchange. Not only was their customer service representatives indifferent to the time it took to get the RAN to me, they also didn't seem to care when I informed them they'd lost my company's business...forever.
I have bought quite a few things from scuba.com and even when I've needed to make an exchange (or sometimes several exchanges to get the right fit), your staff has always been prompt in replying to my questions. It's also such a relief to not have to worry about return authorization numbers, you make exchanges and returns so easy! I always end up with high quality gear and great customer service every time I order from you guys. Thanks so much for making my job easier. In the future I'll buy any and all gear I can from you guys, even if it's not exactly what the person "had before".
You never appreciate how good scuba.com is, or how friendly and helpful your staff is, until you experience 'customer service' from another site. Keep up the good work and you can look forward to years of continuing business from my company."
-Jenni S. (via email)
"This is to the two great guys that have always been so kind & helpful to me. You’ll know who you are: The first helped me get my Apollo bio split fins ~ after a gazillion questions ( and for the first pair, I picked YUM YUM YELLOW, can you say knucklehead????).He also advised me to get a Full, Yellow dive suit to go with my fins ………ha ha ha…..JUST KIDDING>So now I just had to order another pair ~ but this time in ‘basic black’ because it goes with everything (ha ha ha) – no, it’s because I was sick of being shark bait! Besides, the yellow snappers thought I was their Grand Poobah and they were constantly swarming me. Yuck. Thanks for all the help with the yellow dude. Were you watching the experiments on Discovery or what????? I still almost love you though ;+)
The second person helped me get my Sea Gold defogger in record time ~ so thanks. By the way, everyone else had just bought the highly inferior Psi500 defogger and they all ended up using my Sea Gold exclusively. 6 people voted that for Caribbean waters, Sea Gold is truly THE BEST.I just sent in my review for the split fins so check it out, although now that I think of it, it might show up as an e-mail response from Marty Daetwyler (my husband) so can you type in my name, it should say Martha Dee. OK, here’s the good stuff, this is why I wrote to you. REMEMBER: I truly am 'Chix of the Sea.'Saw a gazillion nurse sharks, 1 baby hammerhead (3’), had 2 reef sharks swim right between Marty and me ~ he “went wide” and I backed towards the shore but here's the best part: 5 minutes into the snorkel, at a VERY remote reef, had to moor the boat, got into the reef and in less than 5 minutes, I looked up from the staghorn coral and here comes a 10' to 11’ Tiger shark. Even though I was wearing my Chicken of the Sea t-shirt, I actually stayed cool. I touched my husband’s arm, and cool as a cucumber, said “shark”. He was looking around at the bo ttom and so again, I said "shark" then he looked up and I pointed slowly straight ahead. He had thought I was talking about a nurse shark. I learned that sharks can hear your heart beat from watching Discovery’s Shark Week so I really worked on keeping my composure. I still can’t believe I was that cool, he could have had us in a nano-second. The shark came up to about 15’ away (which felt like 2’ away) then turned to give us a (beautiful) full side profile, stopped, looked at us and then moved on. Ended that reef tour for the day. The bigger sharks are supposed to cruise on the OUTSIDE of the reef, not IN IT ~ and not a 2pm and certainly not a Tiger, and not that big in the reef. Yikes. Glad I had my lickety split fins (pun intended) to get back to the boat!!!!!
Thanks for being so great, you’re the best.
PS: check out my review of the Apollo Bio Split Fins, I hope it helps you sell a lot of them
-Martha D. (via email)
"I just wanted to drop a note saying how pleased and thankful I am with my recent order. I ordered Sea Life wide-angle lens, lens dock and a diffuser for my DC 600 Sea life camera. Your sales associate was a great help and made sure my items meet the deadline to have my order shipped that same day. I look forward doing business with you in the future.
-Hugo A. (via email)
"In my 22 years of running my business, I have learned that such dedicated and customer-service oriented professionals [like George] are few and far between. You have an amazing pro on your staff!
Thanks for hiring George, and because of him I will be singing the praises of scuba.com to lots and lots of other divers!!
- Douglas P. (via fax)
"From online order to my house: 24 hours!
Congratulations on a really speedy delivery, and at no charge."
- Susanne, San Diego, CA (via e-mail)
"Clarke, I want to take this opportunity to say thanks for the time you spend with me on my 1st but not last (already made) order from Scuba.com. You made the whole experience exceptionally satisfying. You took the time required to lead me through the order process to ensure that I purchased the proper equipment for my wife and I. Being a new diver and never owning any diving equipment before, I was placing my 1st ever on-line order for scuba equipment from comments I read from other divers on their likes/dislikes of equipment that I read on the Scuba.com web-site. I'm not saying this was not helpful, but having a certified Instructor assisting me gave me the comfort and assurance I was looking for. Thanks again for the wonderful experience and I can assure you I'll refer more of my friends and family to Scuba.com for their orders."
- Jimmy (via e-mail)
"I just wanted to Thank You for all
your help. We love our new dive gear and have directed everyone we know to your web site.
Have a GREAT HOLIDAY SEASON!!!!!!!!!!!"
- Lisa M. (via e-mail)
ordered your Luna dive package. I believe I talked with Brian on the phone
to order everything. I am a newly certified diver and this was to be my first
open water dive in the ocean. I was apprehensive about the dive and my equipment.
Scuba.com promises that all their gear is assembled by instructors and that
it is ready to go "out of the box". Well let me tell you that everything worked
just like you said it would! My husband and I logged 6 dives over three days
and I NEVER had ANY problem with anything from Scuba.com. I had the best vacation
and not having to fix any of my scuba equipment sure made it better. I will
whole heartedly recommend your site to my friends who are looking for any
scuba equipment. Your prices on equipment can't be beat and your shipping
is the lowest around. Thanks so much for your outstanding service!"
- Tracy C. (via e-mail)
for all you help. Hope I enjoy my trip as much as I have enjoyed doing business
with your store."
H. (via e-mail)
"The best prices, the most professional staff-this is a no brainer-I love a good deal,
and at Scuba.com I not only got a great deal, but I got great service as well.
They answered all my questions & really made the whole experience a fun
- Diana R. (via newsgroup)
"It has been a pleasure doing business with you. Your sales staff has been exceptionally
knowledgeable, helpful and friendly during all of my transactions."
- Mark M. (via mail)
"Thanks for your help. Enjoyed talking about dolphins with you. It's great to deal
with nice sales reps who love our hobby too! Honduras should be great - we
appreciate you getting the BC to us so fast."
- Lynn S. (via e-mail)
wanted to drop a note saying how pleased I was with my recent order. I ordered
a Genesis Resource complete console and a module, both nitrox on a Thursday
and received them by the following Tuesday. I saved a bunch of money from
what my usual dive shop wanted for the identical items. I look forward doing
business with you in the future and expect business from my friends who dive."
- Jodie P. (via e-mail)
"I recently came
across your web site while searching for a place to order scuba supplies for
my daughter. Being a non-diver myself, I had no clue what to order. I wanted
to say thank-you for the help I received when I called and the prompt arrival
of my order. I've had a few bad experiences ordering from the internet - from
companies on the opposite side of US - that I didn't know anything about.
But your company was top notch! If I need more diving supplies, you will be
the first one I call."
- Sherri P. (via e-mail)
"Thank you very very much. I appreciate your effort. Tell your boss I'm really pleased
with the quality service I have received since my first order, a few weeks
ago. The customer service quality is excellent."
- Eduardo O. (via e-mail)
just like to thank all the instructors who have been so pleasant to deal with
while I awaited my underwater walkman! I am so excited that it is finally
coming - but again every one was so great to talk to! Thanks so much for your
professionalism and good humor."
- Lisa S. (via e-mail)
"Thanks for handling
my order like a pro. As long [as] diversdiscount has representatives like you
I will continue to be a customer."
- Ken A. (via e-mail)
went beyond the call of duty to get me going and make sure I had the proper hoses for my new rig. And they assembled it, which was an unexpected
- Michael G. (via e-mail)
"I spoke with you recently having no luck getting help on mask selection
from local dive shops. You asked me about my body proportions and what types
of problems I've had with other masks. You recommended several options. I
decided to go with the same mask (Platina) that the instructor I spoke with
uses as he indicated his face was fairly narrow as is mine. While using it
for the first time in Key Largo, very little water found its way into the
mask. The little that did was easily expelled through the purge valve. Great
Product. Thanks Eric for the first rate advice"
- Glenn R. (via e-mail)
are da bomb diggity doggy!" (we think this is a good thing)
- Stacey T. (via phone)
"You folks run a GREAT Operation. We have been very impressed with our orders to date
along with your well done web site and wonderful customer service."
- Jack and Jackie G. (via e-mail)